| Response to headquarters |
Within the given deadline |
As per the regulations |
| Response to letters emails and other written correspondences |
Within 3 working days |
Upon Receipt of letter/email |
| Answering telephone calls |
Within 5 seconds of ringing |
During official Working Hours |
| Response to complaints |
Within 48 hours |
From time of Receipt |
| Acknowledgement of receipt of letters and other correspondences |
Within 5 days |
From time of Receipt |
| Thank you letters |
Within 3 Days |
From time of service rendered |
| Invitations |
At least 2 weeks in advance |
Before the date of actual event/function |
| Emergency Consular Services |
Immediately |
case by case |
| Acceptance of applications for Passports, Police Clearance, Renunciation of citizens |
Immediately |
subject to all the documents being attached |
| Online processing of ETAs |
1 Day |
From receipt of application |
| Forwarding of applications for referred ETAs, Multiple Entry Journey As, Passports, Police Clearance, Renunciation of citizenship |
Within 24 working hours |
Subject to fulfillment of Visa requirements |
| Enquiries on Services rendered |
Immediately |
On first come first served basis |
| Processing of Category 3 ETAs |
6 weeks |
Approval given in Nairobi |
| Processing of Multiple Journey ETAs of all categories |
6 weeks |
Approval given in Nairobi |
| Processing of Passports |
2 Months |
Approval given in Nairobi |
| Police Clearance |
2 Months |
Approval given in Nairobi |
| Renunciation of Dual Citizenship |
3 Months |
Approval given in Nairobi |
| Declaration of dual citizenship |
3 Months |
Approval given in Nairobi |
| Intimation of applicants for category 3 ETAs, Multiple Journey entry ETAs, & Renunciation of citizenship upon receipt of approval from Nairobi |
One Day |
One day from the time the documents are received |
| Issue of Emergency Travel Certificates |
Same Day |
Subject to production of all requisite documents |
| NOC for Live Human Organ donation |
One Hour |
Subject to production of all requisite documents |
| NOC for burial in India or Transportation of mortal remains to Kenya |
One Hour |
Subject to production of all requisite documents |
| Attestation of Kenyan Documents for Donation of Live Human Organ |
One Hour |
Subject to production of all requisite documents |
| Attestation of Kenyan documents of identity |
One Day |
Subject to production of all requisite documents |
| Attestation of documents of Commercial Value |
Two days |
Subject to production of all requisite documents |
